These general conditions define the rights and obligations of the parties within the framework of the remote reservation of services offered by the LE MOULIN DE LA FORTIE establishment on its Site and its mobile services.
They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties.
Any reservation therefore implies full and unreserved acceptance on the part of the customer to these conditions.
Any client acknowledges having the capacity to contract, that is to say having the legal majority and not being under guardianship or guardianship.
The names "establishment" and "site" refer throughout this text to the site named www.lemoulindelafortie.com and corresponding to the domain name available at www.lemoulindelafortie.com.
**** COVID-19 ****
In this period of health crisis, we would like to inform our customers of two specific elements of our General Conditions of Sale:
Flexibility: Please read article 8 of these T & Cs carefully.
Responsibility: Please read article 11 of these T & Cs.
These general conditions of sale apply to all bookings made online, via the Website or the mobile services and its partners.
3. Enforceability of the general conditions
In any event, the version of the general conditions of sale enforceable against the customer is the one in force at the time of reservation on the Website or Mobile Services or with its partners.
Reservations can be made on the website, by phone, by e-mail or by mail.
The reservation will only be effective if it is guaranteed by the customer, either by paying directly online or by payment of a deposit by bank transfer or check, and after receipt of a detailed reservation confirmation.
Payment for all services will be made directly to the establishment (exceptions made for reservations prepaid at the time of booking).
The establishment reserves the right to refuse any reservation in the event that the check, online payment or bank transfer is invalid or the reservation is incomplete.
Reservations regardless of their origin will be payable in euros only.
The property accepts the following credit cards for online payment only: Visa, Mastercard and American Express, and has a secure reservations system (SSL) that protects and encrypts all sensitive data transmitted during reservation to prevent disclosure to a third party.
When registering the reservation, a credit card debit authorization will be made. This will be done for informational purposes, and will in no case be a debit from the account except in the following cases:
- Promotional offer "non cancellable - non refundable".
- If the validity date of the credit card is earlier than the arrival date.
_ If the arrival date is more than 30 days from the reservation date.
The customer is solely responsible for his choice of services and their suitability for his needs, so that the establishment cannot be held liable in this regard.
The customer must come to the establishment with the bank card that has made the prepayment.
The establishment may also ask him to present an identity document for the purposes of preventing credit card fraud.
The debit of the payment is made at the establishment during the stay, except in the case of special conditions or rates where the debit of the payment is made during the reservation (online prepayment on certain rates). This prepayment is referred to as a deposit.
In the case of a non-prepaid online rate, the establishment may ask the customer, upon arrival, for a security deposit, in order to guarantee the payment of the amounts corresponding to the services consumed on site.
Two methods of payment of down payments are possible:
- or by check payable to Moulin de la Fortie and sent directly to the establishment
- or by bank transfer.
In this case, the reservation becomes firm and final only upon receipt of the down payments by the establishment, within the allotted time.
Payment of the balance of the stay will be made on site at the establishment.
6. Modification of stay
Any reservation modification must be the subject of a request by email to the establishment or by telephone. The request will not become effective until the establishment has confirmed its acceptance in writing.
In the event of a change in stay, the following conditions apply (except in cases of force majeure):
- In case of no show on the scheduled arrival date, the deposit will be kept.
- Any stay started is fully due.
7. Cancellation of stay
Any cancellation of a reservation must be the subject of a request by email to the establishment or by telephone. The request will not become effective until the establishment has confirmed its acceptance in writing.
In the event of cancellation of a stay, the following conditions apply (except in cases of force majeure):
- For any request made within 24 hours of the scheduled arrival date, you will be charged the amount of the first night.
- In case of no show on the scheduled arrival date, the payment already made will be kept.
- Any stay started is fully due.
8. Force majeure
Force majeure means any event external to the parties that is both unpredictable, insurmountable and external to the parties which prevents either the customer or the establishment from ensuring all or part of the obligations provided for in the contract.
Are considered as force majeure or fortuitous event those usually recognized by the jurisprudence of French Courts and Tribunals.
Each party cannot be held liable with regard to the other party in the event of non-performance of its obligations resulting from an event of force majeure.
It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.
**** In the case of COVID-19, the establishment accepts last minute changes and cancellations of stay if a new lockdown or restriction of movement should be decided by the government. From March 1 to September 15, 2020, the cancellation conditions related to Covid 19 are governed by the ordinance of March 20, 2020 and apply to both parties. Cancellation may occur at any time if it is justified either by the contraction of the virus or by the application of new government reception or movement rules. The sums paid, if they have been cashed, will take the place of a deposit on a postponement of the stay valid for 18 months from the establishment of the credit. ****
Prices are in euros.
VAT is always included.
The prices indicated only include the services strictly mentioned in the reservation.
At the price mentioned in the reservation will be added, during invoicing, the additional services provided by the establishment during the stay and, where applicable, the tourist tax.
The applicable prices are those in force on the day of the reservation. The establishments, independent professionals, are free to vary their prices at any time. Only the price indicated in the booking confirmation is contractual.
10. Complaints, disputes
Any complaint must be made to the establishment within 7 days of the date of stay.
In the absence of recourse to the conventional mediation procedure or to any alternative dispute resolution method within 30 days, each of the parties may refer the matter to the competent court.
It is up to the Establishment to take all guarantees and insurance necessary for the reception of the public in its Establishment and for the exercise of its activity.
The responsibility of the establishment is limited in the event of theft of goods or objects when they have been entrusted to its care only.
The customer must ensure the safekeeping of his goods and materials. The customer must inform the establishment of any degradation of which he is at the origin. He is responsible for all damage caused by him and undertakes, in the event of deterioration of the places made available, (bedroom, common areas such as living room, bathrooms) to bear the costs of repair.
Also any behavior contrary to good morals, public order, or considered to endanger the life of others will lead the establishment to ask the customer to leave the establishment without any compensation and or without any refund if a regulation has been made. already been done. In the event that no payment has yet been made, the customer will have to pay the price for the nights spent before leaving the establishment.
**** In the case of COVID-19, the establishment allows itself the right to refuse service if a client presents symptoms upon arrival at the establishment. The customer being informed the payment of the stay will be due in full. In the event that a client presents symptoms during his stay, the establishment will impose isolation in his room and a temperature measurement. If the customer refuses or if the customer voluntarily hides symptoms, the establishment authorizes itself to refuse the service and to end their stay. The rest of the stay will be due. ****
The customer agrees not to invite any person without having notified the establishment beforehand and whose behavior is likely to be detrimental to the establishment, the latter reserving the right to intervene if necessary. The customer may not bring any drinks or food from outside without prior authorization from management. The customer agrees to ensure that participants and their guests comply with all of the establishment's instructions and regulations (including the ban on smoking). The customer will ensure that participants do not disrupt the operation of the establishment or endanger the security of the establishment and the people therein.
Unless expressly provided otherwise, the customer must leave the room or the lodging before 10 am on the day of the end of the reservation. Otherwise, he will be billed for an additional night.
Animals are not accepted within the LE MOULIN DE LA FORTIE establishment, whether indoors or outdoors.
The MOULIN DE LA FORTIE offers free WIFI access in the common room allowing customers to connect to the internet. The customer undertakes that the computer resources made available to him by the establishment will not be used in any way for the purposes of reproduction, representation, provision or communication to the public of works or '' objects protected by copyright or by a neighboring right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in books I and II of the Code of intellectual property when this authorization is required. If the customer does not comply with the aforementioned obligations, he would risk being accused of an offense of counterfeiting (article L.335-3 of the intellectual property code), punishable by a fine of 300,000 euros and three years' imprisonment. . The customer is also required to comply with the security policy of the establishment's Internet service provider, including the rules for the use of the means of securing implemented in the but to prevent the illicit use of resources. IT systems and to refrain from any act that undermines the effectiveness of these means.
The photographs presented on the Site and the mobile services of the establishment or those of partners are merely indicative. Even if all the best efforts are made so that the photographs, graphic representations and texts reproduced to illustrate presented presented also give an exact overview as possible of the services offered, variations may occur, in particular due to the change of furniture or renovations. possible.
It is impossible to be held responsible for the execution or poor execution of the reservation in the event of force majeure, due to a third party, unforeseeable and insurmountable, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the cardholder's bank.
In the event of an exceptional event or the impossibility of making the reserved room or lodging available to the customer or in the event of force majeure, the establishment reserves the right to have the customer fully or partially accommodated in another room or a another lodging or in an establishment of equivalent category, for services of the same nature and subject to the prior agreement of the customer.
The possible additional cost of the room or the lodging, the transport between the two establishments and a telephone call remain the responsibility of the establishment.
The decree of October 30, 2015 relating to the mediation of consumer disputes, which transposes into French law Directive 2013/11 / EU of May 21, 2013 on the out-of-court settlement of consumer disputes, and Ordinance No. 2015-1033 of August 20, 2015 relating to the out-of-court settlement of consumer disputes, specify the conditions for the application of Article L152-1 of the Consumer Code, which obliges professionals from all consumer sectors to offer a mediation procedure in case of dispute with their customers. By law, the outcome of mediation must take place within 90 days. We invite you to make your requests exclusively by email which will date your correspondence and keep a personal archive.
For any disputes that have not found solutions, we invite you to contact the Internal Mediation service, which undertakes to provide you with a satisfactory response within 30 days.
In the event of dissatisfaction, you are brought to your attention to appeal to an external mediator of your choice.
You will find all the official information concerning mediation on the government site: http://www.economie.gouv.fr/mediation-conso
We invite you to visit the Medicys website: https://www.mieist.bercy.gouv.fr
If you are a member of FEVAD or want to consult or join: http://www.mediateurfevad.fr
The DGCCRF website: https://www.economie.gouv.fr/dgccrf
You can also consult the appeals of the European Commission: https://webgate.ec.europa.eu/odr/main/?event=main.home.show
We bring to your attention the existence of the European authority, called upon to rule by binding decisions on disputes concerning cross-border processing activities, thus guaranteeing a uniform application of EU rules and avoiding that different answers are brought to the same case in several jurisdictions: https://edpb.europa.eu/edpb_fr
14. Applicable law
These conditions of sale are subject to French and European law.
15 - Collection of personal data
After the tenant has given his consent for the collection of his personal data, it is collected in an excel file, then used in a contact management software. We use our customers' email addresses to send them great promotions.
In accordance with the obligations of the European Regulation on the protection of personal data (RGPD), the information collected via the website, the online booking engine or via the email inbox is saved in a computerized file by the Moulin de la Fortie for transmit the information agreed and expected by the tenant by using his email address to send them to him. You can exercise your right of access to data concerning you at any time, and have them rectified or destroyed.
The data is kept for 36 months and is intended for internal, marketing and commercial use of the Moulin de la Fortie.
You have a right of opposition, a right of rectification, a right to limit the processing of your data and a right to the portability of your data (see: cnil.fr for more information on your rights).
To exercise these rights or for any questions about the processing of your data, you can contact the service in charge of data protection at:
The Moulin de la Fortie
Phone. 04 73 51 98 68
Email: [email protected]